We get asked all the time ‘What’s the next big thing in social media?’ so we thought we’d put together our top predictions for 2017 in a blog post.

Social media is one of the fastest growing and ever changing industries around, with new developments, trends and behaviours coming out every day.

From working with some top brands, speaking to Facebook and listening to the industry commentators, here are our top predictions:

  1. Rise in GIFs

We’ve noticed a huge increase in GIFs this year, which are short looping video clips that usually last between 1-3 seconds. Twitter integrated free GIF provider Giphy into its app in February this year, and Instagram’s standalone GIF app Boomerang soared in popularity over the summer. Brands from Chanel to Subway are using these short form videos to grab the attention of mobile users in the newsfeeds. Who is going to watch a 2-minute video in social media anymore!? (apart from the John Lewis Christmas Ad of course!) In 2017 we will see a rise in smaller brands, and small businesses utilising GIFs to show off products, and of course personality.

2. 360 Video

Zuckerberg is really pushing 360 videos, having just used it to capture his daughter’s first steps. We haven’t seen many examples of brands using 360 videos yet as it requires a specialist camera – but perhaps innovative brands such as Burberry and AirBnB will invest next year. Check out this example from National Geographic! The feature is a fantastic way to tell a story in a more interactive way. If you take a panoramic photograph on your iPhone and upload it to Facebook, it will become a 360 photo – try it, it’s very cool!

3. WhatsApp for Business

Many businesses have tried setting up shop on WhatsApp in a basic form, as a way to engage audiences directly in a private setting. The platform receives over 1 billion users every day, and is apparently used by 1 in 7 people on earth! We love following Battenhall’s WhatsApp broadcast for our daily fix of social media news. We know a personal trainer in South London using it to engage VIP clients with daily motivation and recipes. Gregg’s this year launched a VIP WhatsApp channel for hardcore pasty fans! We wonder what next year will bring, especially with the messaging app apparently looking to release a Business version.

4.Workplace Social Media

A huge amount of businesses are using social media in the workplace to collaborate and communicate with their peers. We are huge fans of Slack, for example. Facebook Workplace has soft launched, and we’re particularly excited to see more businesses adopt it for messaging, live video, forum chats and project management. If you’re interested, signup and take the demo webinar. Obviously, there is a whole host of questions that comes along with it, like house rules, codes of conduct and time spent on it – but could this mean the death to email within a few years?

connect_better2x5. AI and Social Media

A big trend set for 2017 is the use of Artificial Intelligence in social media, particularly when it comes to customer service and also data analysis. The rise of digital assistants, such as Siri and Alexa means we are used to speaking to robots to get things done, and chatbots are set to become mainstream in 2017. This will allow brands to answer commons FAQs automatically, and utilise customer service representatives for more in-depth issues.

6. Algorithm Squeezing

As social media builds in noise, Twitter, Facebook and Instagram are all set to continue to squeeze their algorithms meaning only a tiny amount of what we post to our business pages will be placed in the newsfeeds. The solution to this is social media advertising, which means you can reach desired audiences which you select by age, interests and location, with paid-for adverts. The winning formula here is to use custom audiences; those that have already engaged with your business in some way before.We are set to see more and more businesses using these tools and only expect more in 2017. If you’re interested in building your knowledge, come to our next workshop.

We hope you’ve enjoyed reading our predictions and we wish you all a very Merry Christmas! 

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